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I am an indian and booked srilanakn airline from oman to colombo. I have submited online refund request and cancel my booking before more than 35 days please find below refecne number ul/rr/67474, After 7 days today i didnt recevied any update and resubmited refund request which generated different refrecne number ul/rr/70277. I have complaint online through email to [protected]@srilanaknairline.com [protected]@srilanaknairline.com [protected]@srilanaknairline.com [protected]@srilanaknairline.com But no one reply and addressing the issue. Please help oman local office not helping this | |
Complaint Status[Apr 29, 2019] SriLankan Airlines customer support has been notified about the posted complaint. | |
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Comments
I booked two flights to Columbo in January2020 .one flight there May 31st 2020 UL504, back to UK on 28th June 2020 UL503.Airline booking ref. VT88U7. I HAVE NOT RECEIVED A REFUND IN SPITE IT WAS SRI LANKAN AIRLINES THAT CANCELLED THEM. These flights were booked through Travel Up tour company in the UK. My name address is Lesley Wells, Linden, Colchester Road, WIVENHOE, C07 9EU UK... EMAIL [protected]@outlook.com.
E TICKET NUMBERS[protected]/[protected] OUR REFTH675605 this is available if required.
Customer satisfaction rating
14%
Complaints
74
Pending
0
Resolved
10
+94 777 771 979
Level 3, East Tower, World Trade Centre, Echelon Square, Colombo 1, Sri Lanka
Such types of claims can not be resolved in favour of the author as there are no:-
- name, contact of the passenger
- e-ticket or boarding pass
- demand of the passenger in figures or the complaint in full
as a minimum requirement, attached in higly visible format, herewith.
You can introduce with the basics via this short link:
https://tinyurl.com/yx9qt7ax
If you want to get the refund and compensation legally, and you dont folow the relues, nobody must assist (help) you free of charge in your favor.
You can hire the legal professional for a fee in order such professional is able to execute the legal work in your favor (to find the solution for refund or the compensation).
The cost of such legal assitance depends upon the ease or the complicity,
starts from INR 6000 in India or from OMR 30 in Oman.
You can e-mail the request of the legal assitance with documents to address: aryan(at)vivaldi.net
We do not handle the request, which does not indicate full name, contact, and does not have e-ticket or trip receipts attached.
Oleg G.
sr manager for ICAO / IATA irregulatory matters (Asia and Europe)
Aryan engineers Ltd