Srilankan Airlines — waiver of cancellation charges

Address:

Mumbai City, Maharashtra, 400706

Dear sir/madam

I had booked for a family holiday trip in srilanka through your airlines from 18th may until 23rd may.
However due to the ongoing terrorist tracks in srilanka, followed by the government warning that there might be bombers still out there in the city, i would like to cancel my tickets both from mu mbai to colombo and colombo to chennai.
Request that the cancellation charges be waived since this is due to the safety and security concerns raised and as per indian government's advice to avoid non essential travel to srilanka.

The tickets have been attached for your reference. Kindly cancel my tickets with waiver in cancellation charges.
I have written twice on your official mail id and yet to get any response.