Srm Transports — Non refund due to cancelation by Srm : Tiruvalla - Chennai 27 Feb 2017

Address:	Chennai, Tamil Nadu
Website:	www.srmtransports.in

Hi,

Srm transport bus from Tiruvalla to Chennai (3:30 pm) was canceled by Srm without prior notice on 27 Feb 2017. Traveller, a senior citizen, was stranded at the boarding place without any information. No sms was given on this regards.
After getting information from a third party travel agency nearby, passenger returned at 4:15pm. This was immediately confirmed by phone to Srm Chennai office. They confirmed that the bus is canceled. I have requested for refund to which Srm personnel asked me to write to [protected]@srmtransports.in. Prompt reply came from this mail id and they requested for me pnr for refund. I responded to the mail with the pnr - WBA2A8A81
Did not receive refund, hence send mail again on 15 Mar 2017. Prompt reply was received noting that there was delay in processing the refund and they initiating the same immediately. Till date, 26Mar 2017, have to received the refund.
Please do the needful to get me my refund of Rs. 1261
Ticket was booked online from Srm site using credit card.

Thanks,
Benly.