SRS Travels — bus battery problem has taken our 4 hr time

I am complaining about worst thing experienced during journey (16/04/2019) from bangaluru to sindagi. Bus no ka51 ab 0972. The bus stopped for dinner at 11:45pm near bangaluru nd it continued up to 3am, your staff has given reason that, battery problem is their we will take in another bus which is coming right now. Then finally another bus came at 2:30 am.. Some people were not knowing whats happening there, because they were on sleep mode.. That got known, when your staff told them to shift from one bus to another bus.. Then they realized we are stil in near by (2hr) bangalore.. The another bus is full of dust, some soap covers, water bottles, myself i have cleaned my seat... Finaly we were moving... Nd near by alamatti your another bus got troubled, some passengers shifted to our bus... What the hell this one... I think so, no buses are in good condition, every time delay in reporting...