SRS Travels — Bus Travel

Address:

641029

Self traveled wide ticket no 16843804. Ticket booked for Air-conditioned sleeper but when I reached at 10.30 PM to travels office found same bus cancelled, staffs tried to my mobile no results Rs unable to reach on mobile (self wrongly typed the mobile no.). Finally they allowed me to travel by non Ac sleeper bus. For comfort only we pay so much if bus cancelled suddenly what passenger can do at last minute. Understand that travels staff tried to reach my mobile at 7.30 pm.
1. How we get alternative transport?
2. Paid for Ac sleeper but travelled by non Ac bus.
It seems to be like cheating
Need your reply and difference fare should be refunded