SRS Travels — bus/ticket cancelled from srs travels but amount not received

Team,

As per my discussion with your team, please find enclosed ticket details for your reference which got cancelled from your end (Srs travels), but till date i did not receive refund for the cancelled bus.

Booked in - srs travels (Company website)
Travel - chennai to hubli

Ticket booked[protected]
Travel date:[protected]
Ticket amount - 1297/-
Mode of payment - credit card
Refund status - yet to receive/pending

Sms received from: vk-srstrv
Sms content - dear customer, due to vehicle breakdown your journey is cancelled for doj:[protected] and service number: chennai-bng-mumbai scania/volvo
24/7 helpline no: [protected] www.srsbooking.com 12-10, 19:32

Call received: [protected] & [protected] (12th oct'19)