SRS Travels — crew members rude behaviour with senior citizens

Address:

560039

Team,
Last night my mother in law aged 55 and great grand mother aged 85 travelled to sankeshwar from bangalore. It was kholapur bus or it was going to inchalkaranji not sure. Departure from bangalore it 8:00 pm from govardhan but it came around 8:45 pm. Bus was supposed to be dropped at inside sankeshwar town nesri drop. However despite of telling also crew members didnt go inside the town. They dropped them outside the city.
Seeing them aged also crew members didnt give respect and told them to get down.
Bus number 9508 please can i look into this