SRS Travels — delay in arrival and cleanliness

I m travelling from bengaluru to harugeri cross... Departure time was 9:00 pm.. They told it will be delayed due to heavy traffic (1hr).. But departure was at 10:30 pm... That is ok... Bus has to reach the harugeri cross by 9:00 am... It's 9:15 am still bus is in belgavi outskirts... Drivers are least bothered about time... They don't want compromise with their tea breaks, in between that also some other stops... If i ask them they reluctant about ma complaint and also they say it happens... Another 3-4 hr jrny is remaining... It's disgusting... What about the ppl who has some planning... We choose bus bcs of time... Otherwise we would have come by train only knw... Cleanliness is so horrible... Just look at one photo i m attaching with... Srs will be the last choice for ma next jrny...