SRS Travels — major delay in arrival time as estimated

Below mentioned booking from srs travels & logistics private limited
Pnr:33661655
Vehicle number:ka 01 af 303
Seat-no-14
Service:mumbai-b, lore scania / volvo
Scheduled departure time was delayed by 30 minutes and arrival time is been delayed by 3 hours which led to another losses and per the plan. I don't find any strong reason for the delay. Disappointed with the service and commitment.
Looking for appropriate response
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