SRS Travels — No pick-up from the book stop

Address:560100

Date of incident - 09/12/2016
Ticket number[protected]

I received a call from [protected] stating that the pick-up van is punctured and i need to sort my journey to anand rao circle. He was not sympathetic at all and rude, i showed my concern stating it's 2 and half hours journey from electronic city to anand rao circle and it cost me rs. 500 for transport.

When i reached anand rao circle, staff over there was not willing to listen to my complaint and asked me to call [protected] in kalasipalyam as that's the head office, when i called that number, the person said that i need to complaint to head office and he can't do anything about it. This's unacceptable and it's an bad experience.

Resolution : i would like to be refunded with rs. 500, or else i'll be going to consumer affairs. I want to get compensated because i was not treated as an valued customer.
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