SRS Travels — rude behaviour in case of emergency

It has been the worst experience in srs travel, i am still on my way and found bus driver to be so rude

1) we keep calling them, they don't pickup, somehow we contacted the customer care to find when they are reaching the place
Since the pickup location was different then expected we rush by walking for which bus driver yell at us like hell

2) we already face situation of washroom in bus, expecting that they will stop at certain place for washroom we waited for long.. They stoped twice for pickup i expected they will let us know if they will stop for washroom... Since it. Was so emergency somehow my dad told them she needs to go to washroom
He said it will take another 40 min
When he agaun stopped for pickup so we got down trying to find place... We dint find a single place.
When asked again he said it's 30 more minute and started arguing you should have told once

In the span of 4 hrs is it not the duty of bus driver to stop by themselves for washroom
Ladies face big condition going for it... We need too atlast go on open for washroom
My mom already faced acidity issue coz of holding it... And then the behaviour was so rude... I want u to make good arrangement
For washroom