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SRS Travels — service and travel defect

Yesterday we were traveling to pune bording from belgaum, we informed the driver and the repected person there that the roads are broken down and floods occured in kolhapur even tough he insisted to continue the trip. We told the driver to contact head office but they were rude and drunk and were arguing in a bad way. All the passengers informed that even dc gave orders not to travel that route. Somewhere after belgaum near dhaba they exchanged our seats in some other bus. And they stopped us there so we returned back to belgaum through banglore going srs bus. From ramdev belgaum we had to book a car and reach home, we had to pay alot of expence amd it was burdensome we faced alot of trouble. We suffered a lot through you service.
So now either you book us another ticket or return back the ticket amount. This is a very serious issue we need justice.
If no justice given i will proceed further to police complaint or more, o have all the proof regarding this.
Pnr no : 30948066
Bus no ka 42 a 5829

Complaint Status

[Aug 06, 2019] SRS Travels customer support has been notified about the posted complaint.
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    +91 80 2670 4272
    +91 80 2680 1616
    +91 80 2670 1807
    SRS Travels, #12, First Floor Ujala Avenue, Narol Sarkhej Road, Ahmedabad, Gujarat, India - 380055