SRS Travels — ticket amount not yet refunded

Address:

Bangalore, Karnataka

On 12th jan 2020 i had taken srs travels bus from tanuku to bangalore but bus got broke down immediately (At eluru, within in one hour after getinto the bus)

Pnr : 33401074
Name: satyanarayana betu

We waited for a long (3hrs) time in the mid high way and dark night but dont see any actions from srs to get repaired or didn't get any alternative arrangements.

Srs being big operator and expected some support during this kind of scenarios.

So i have taken my personal arrangements to come back to bangalore.

When i checked with customercare and bus driver and assured me that ticket amount will be refunded.

Called on [protected] customer service number multiple times and assured me that money will be refunded in 3-4 days but now 20 days and no response and mailed also but no response

Someone plz help me in this regard.