SRS Travels — worst service and bad behaviour

Address:Bangalore, Karnataka, 560034
Website:www.srstravels.net

I was travelling from shirdi to bangalore on 25/12/17 in srs travels sleeper bus# ka 51 aa 6968. The departure time from shirdi was 1pm however the driver said he wants to depart early as there was some entry time in pune which was 5 pm. Once the bus was in pune we repatedly requested the driver to stop as it was almost 6 hrs travelling and every body especially ladies wanted to use rest room. He kept on saying after 1/2hr he will stop but he didn't. At around 7.30-8pm he stopped on a highway as there was traffic jam and when we again told him he asked us to go and use a rest room which was little ahead. We went and in the meanwhile the traffic was cleared. When we were back which was within 5 mins the bus was already moving and the driver started screaming and scolding us coz he didn't want to stop. We told him that vehicles are moving and we were coming as fast as possible but he didn't listen. He abused us using all bad words and even threatened to hit my husband as well.
It was worst kind of service and horrible experience for us. The staff's behavior was worst and i will never ever like to travel by srs any more. Request to resolve my complaint asap.
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Dec 29, 2017
Samuevel's response
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https://www.consumercomplaints.inSRS TravelsSRS Travels — regarding about complaint
SRS Travels — regarding about complaint

1 Review
Sa Samuevel on Dec 29, 2017
Mark as Resolved

Hi,
Yesterday I traveled from udankudi to Chennai in SRS bus very very worst exp in my life because boarding point and punctuality everything totally waste service your driver handling customer way very worst coming days I am a not ready to use your service.
Complaint comments 

Comments

Hi,
Yesterday I traveled from udankudi to Chennai in SRS bus very very worst exp in my life because boarding point and punctuality everything totally waste service your driver handling customer way very worst coming days I am a not ready to use your service.
Hi,

Please stop bus where you have proper toilet. If you stop somewhere in middle of road how can lady passenger go for toilet.

It is very important to have proper toilet as comparison to other services like VRL.please stop bus where lady passenger can go for toilet without any hesitation.

Thanks
The Bus journey (TS[protected]LPST) from Bangalore to Torangallu was horrible. The Bus driver was VERY rude. The bus did NOT stop for Ladies for attending Nature calls. It stopped in between where there were NO toilets. Ladies had to go attend nature call in open. How disgusting...

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    SRS Travels, #12, First Floor Ujala Avenue, Narol Sarkhej Road, Ahmedabad, Gujarat, India - 380055
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