[Resolved]  SRS Travels — Wrong boarding point information and missed the bus

Address:

Bangalore, Karnataka

I booked the ticket from Karur to Bangalore and got the SMS about the boarding point. Even I double checked the boarding from your website. But the bus has not come to the boarding point and I didn't receive any call from driver also and so I missed the bus. Later I went to the local office and found that the boarding provided in the SMS and website is wrong. How can a customer can board in the bus without even a boarding point details. They not even care about whether the customer is boarded or not. Even I have given a complaint letter to SRS Travels Karur office and called the customer complaint service @ Bangalore for asking refund of my amount. But I got negative response. Ticket details: Ticket No: 5482233 Ticket Details for Mr Mahendran from Karur to Bangalore on service Madurai-Bangalore Multi Axle Day Seat No(s) (1 Seats) 43 Journey Date 16/02/2014 Dep Time: 03:15 PM