SSS — non delivery of product instead of repeated mails and enquiries

Order: jcvmdozux placed on 05/23/2018. It has been close to a month. It would be good if someone from your team replies to this and takes care of the item with the abv order number.
Secondly if you guys are so incompetent in handling issues please do not give random offers if you cannot deliver it and stand up to the expectation. Absolutely pathetic customer service