St Courier — courier has not been delivered till today

Address:

Chennai, Tamil Nadu

I courier a sweet item to rajasthan through st courier on 20th august 2018. And till today it has not been delivered to my place mahwa district dausa, rajasthan. I called the courier company thrice and they assured me that the courier will be delivered on next but it is not true. And also the status of courier is showing pending from 22nd august 2018 in district dausa which is my place of district. So much bed service they are providing. What i'll do with that sweet because in 10 days it will get worst. St courier charged 120 rupees as a courier charge considering a product other than documents. I want my courier charge back as well as my product should be reached to the destination today itself.