St Courier — courier received

I have received a courier from my father today. The pack is torn and open..The delivery person made a irresponsible reply when asked and he himself says the people in their head office will throw the parcel..so it will be like that only..my booking number is [protected]. This is not a fair business. How can a delivery person or someone in the middle can damage a parcel.. i request a action to be taken.
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I had send the parcel from ooty in st courier on 07/09/2018 to arsikere, bangalore. They are not delivered the parcel to customer till date. I had complaint to st courier regarding the complaint, concerned person is not answering properly. Is this the way you are delivering a product nearly 13days.

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    199, Hariyan Street, C.Pallavaram, Chennai, Tamil Nadu, India - 600043
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