St Courier — loss of article sent by courier

Address:

1-H , 3rd Block, Ramaniyam The Eden, Ch-42, 600042

I have sent a cover to madurai on 29th jan from your velachery, chennai collection centre vide consignment no [protected].

When i searched in the site on 30th, i noticed that it was wrongly sent to tuticorin and seen reported despatched to madurai. On 31st there was also a msg that it was out for delivery at madurai.

In the meantime, due to follow up from my side and by the addressee, the item was removed from the site but the addressee was informed that it would be delivered yesterday and it was on the way. But to our dismay the statement was found false.

Thus we notice that what we were told was different from the status appearing in the site. It is now removed from the site and we have every reason to suspect loss of the item, going by the contradictory statement and removal from the site.

I seenkurgent intervention and request status of the factual position.