St Courier — not received the parcel, it is 10 days from the day I had sent

Address:

Chennai, Tamil Nadu, 600043

On 6th July I have booked a parcel with consignment number [protected].
The recepiant had not received the parcel yet, i.e. by 16th July. it is being 10 days.
Neither the place from where I have sent the parcel nor customer support team are responding properly to give me the details about the status of my parcel.
In Online tracking it still shows as the parcel is at Kolkatta city.

I want my parcel either to be delivered to the destiny or return to Source.
Let me know the status.