St Courier — worst service and irresponsible, worst response and most worst experience

Address:

Ernakulam, Kerala, 683108

I have ordered one item in online and they send the material through the st courier. Details are given below:
Consignment number : [protected]
In online tracking it is showing that package reached cochi hub at 25th april 2019. But till date it didnt reach aluva. I called their aluva office but they said item is missing from their cochi hub and they are not able to track it. I called their cochi hub and i got my worst experience, especially with the lady on call. She was very arrogant and was very irresponsible. I have called them many times they are giving excuses like we are searching for your package its not found. I have paid for the item and also extra i paid for shipment and receiving such a bad experience from them. Till now i have no idea where is my package. Whats the use also if we didn't get parcel on time.
Last time also i ordered and that courier person do not deliver to my address they stored my parcel in their office. We went to collect the parcel from their office.