[Resolved] Standard Chartered Bank — ATM cash has not come out - complaint reg

varman.786

from Noida, Uttar Pradesh

Address:

R.S.puram coimbatore

I have requested for cash withdrawal at standard chartered ATM @ R.S.Puram Coimbatore Tamilnadu for an amount of Rs.4900/-. The amount has been debited but cash has not come with a msg of ATM out of service..

Tried to customer care now but it is not getting connected...

So wanted to raise a complaint regarding this ...

Attached is the ATM slip where the amount got deducted but cash not come out...

Kindly resolve this complaint immediately

Ravivarman.V
[protected]

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Aug 12, 2021

Complaint marked as Resolved

Standard Chartered Bank customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2021

Standard Chartered Bank Customer Care's response Ref : 11/20/073033/SP/LIB
Dear Sir/Madam,
Thank you for writing to us and giving us an opportunity to help you.

This is with reference to your e-mail dated 12 January 2021 addressed to Consumer Complaints.

At the outset, we regret the delay in our response. We thank you for the cooperation and patience extended in the interim.

We note that you have not mentioned your Savings account number. We regret to inform you that in absence of your account number we are unable to verify your account to enable us to resolve your concerns.

We request you to us at head.[protected]@sc.com with your 11digit savings account number along with your query from registered mail id to enable us resolve your concerns.
We assure you of our best service at all times.
Yours sincerely,
On behalf of Standard Chartered Bank
Jawahar
From the office of Head Customer Service

Warm regards,
Jawahar