[Resolved]  Standard Chartered Bank — complaint against wrong traffic charge...

In my monthly statement of scb platinum cc ending with..2636, a trfd to[protected] has been charged to rs.999/- without any reason...
Scb had delivered a manhattan cc to my address without my consent about a month past... And after my request they have confirmed cancellation of the credit card on 22nd july, 2019...
I fail to understand why they have charged of trfd for rs.999/- in other card (Ending..2636) when they have said to destroy the manhattan cc and has not been used...
Please arrange to send me a revised statement deleting trfd amount of rs.999/- without any penalty for deley in payment..
Kindly confirm..
From ashim sarkar
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Sep 8, 2019
Complaint marked as Resolved 
Jul 25, 2019

Complaint Status

Standard Chartered Bank customer support has been notified about the posted complaint.
Verified Support
Aug 07, 2019
Standard Chartered Bank Customer Care's response
Ref : 07/19/081010/SP/CRD

Dear Mr Sarkar,

This is with reference to your e-mail dated 25 July 2019 addressed to Consumer Forum with regard to your card account.

We understand your concerns regarding the annual fee debited to your card account number. However, we also see that you have not mentioned your card number along with your query.

Without the account number, we would not be able to verify your account and therefore, won’t be able to answer your query. We request you to revert with your complete card number along with your query to enable us resolve your concerns.

We look forward to hear from you.

Please feel free to write back to us for any further support. We will be happy to assist you.

We assure you of our best service at all times.

Yours sincerely,

On behalf of Standard Chartered Bank

Gayathri N
From the office of Principal Nodal Desk
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