Standard Chartered Bank — compliant for suspension of account

Shilpa Rajpoot

from Jogindarnagar, Himachal Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I have salary account with Standard Charterd bank with home branch sector 18 Noida brahmdutt tower. I received an email to submit my KYC documents on 17th Nov 2017 from Mohd Shahanawaz with the last date as 21st Nov 2017 which was later extended to 30th Nov. I spoke in the Customer care on & submitted my KYC documents through an email on 20th Nov 2017. They did not check my email and despite of my submission my account got suspended completely where I am not been able to withdraw, transfer my money. I have been following up since then and visited bank as well but to no use. Every time I get a response that the account will be reactivated within 2 days which did not happen for past 1 week. I am out of cash now with dues n EMI to pay and still got stuck with Standard Chartered to get my account reactivated.

Would really need help to get my account reactivated.
Regards,
Shilpa Rajpoot

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Standard Chartered Bank customer support has been notified about the posted complaint.

Dec 12, 2017

Updated by Shilpa Rajpoot Hi,

No one has contacted me neither the account has been reactivated again. Such a poor customer service. The worst bank I've ever came across.