[Resolved] Standard Chartered Bank — Credit Card Cancellation -1

[email protected]

Aug 9, 2022

Address:	B-313/1, Nanda Farm, Chattarpur Extension, New Delhi-110074
Website:	www.sc.com/in/bank-with-us/online-banking-login

Dear Sir,

This request is regarding the Standard Chartered Bank credit card. I lost my credit card and raised a request for block and cancellation of my card but they are re-issuing me the credit card without my concent.

They have also disabled the credit card cancellation option for Indian customers.

Standard Chartered Bank contact details[protected] / 3940 2424

Thanks & Regards,
Pankaj Kumar
+91 [protected]

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Sep 18, 2022

Complaint marked as Resolved

Standard Chartered Bank customer support has been notified about the posted complaint.

Aug 09, 2022

Updated by [email protected] Dear Sir,

This request is regarding the Standard Chartered Bank credit card. I lost my credit card and raised a request for block and cancellation of my card but they are re-issuing me the credit card without my consent.
I have Zero outstanding balance.

They have also disabled the credit card cancellation option for Indian customers.

Standard Chartered Bank contact details[protected] / 3940 2424

Thanks & Regards,
Pankaj Kumar
+91 [protected]

Verified Support

Aug 18, 2022

Standard Chartered Bank Customer Care's response Ref : 08/22/043284/SP/CRD

Dear Mr Kumar,

This is with reference to your e-mail dated 10 August 2022, addressed to Customer Care regarding your Credit Card Account.

We are concerned to note that you have requested to cancel your credit card relationship with us.

We wish to confirm you that, we have taken already request for card cancellation vide reference number[protected] and the same will be done within 24-48 working hours.

We reuqest you to bear us with the interim.

Please feel free to write back to us for any further support. We will be happy to assist you.

We assure you of our best service at all times.

Yours sincerely,

On behalf of Standard Chartered Bank

Lathifa S
Officer - Customer Care