Standard Chartered Bank — ecs mandate cancellation

Address:New Delhi, Delhi, 110065

I am JAL BIHARI SINGH and given a ECS cancellation request (reference of SR[protected]) to NFC, New Delhi 110065 branch office for my saving account 535****7726 on first week of May'2018. Branch relationship manager told me that ECS mandate will cancelled for all the ECS for this account from month of Jun2'2018.

I have confirmed for same from customer care on first week of June whether this request completed or NOT, then it has confirmed me that the request has been processed.
but I came to know that two ECS requests were send to my account one is Rs671 and Rs19000 on 11th Jun'2018. ECS Rs 671 was cleared and second one declined due to low balance.
ECS bounce charges have been levied in my account. I visited the NFC branch on 13th Jun 2018 for checking the same then Ms Anshika met and assure me that the charges will be reversed on next day but still I am waiting for same.
Kindly confirm
a) if the ECS Mandate cancellation has been processed?
b) when the charges will be reversed?
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Standard Chartered Bank customer support has been notified about the posted complaint.
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Dear SC Team,
I wanted to stop the ECS Mandate to one of my payeee for the Home Loan as all the settlements has been done. Just checking what are the ways to do that online using Net Banking?

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