Standard Chartered Bank — financial unfair charges standard chartered bank

Address:

Chennai, Tamil Nadu, 600094

I had a sc bank credit card.. I was facing lots of issues with standard chartered credit card.. So i stopped using that card for purchases. 0 transaction on that card but only one credit card loan was going.. That is also no annual fee card.. The loan account they given me some other 16 digit card number they told me to pay to that loan account.. There also i faced some problems. Then i startered paying to the given card number.. After so many issues i decided not to use the credit card.. When the card expired i didn't collect the new card.. (Also address update issue with bank) but i paid regularly for the loan account without fail also within the pay by date.. I only received msg saying your credit card number this month due this much.. I paid that amount to loan account.. But after two month when i check through online banking they put some random charges in my card which i not used for years also i don't have the new card.. When i tried to check what are the charges online banking shows no records found.. So i called customer care number they said you don't have our new card you have to close your full loan and the charges are overlimit charges.. And also told me to pay the full loan amount to avoid charges.. That month i received msg saying you have to pay around 160000 for your card.. Also i paid the whole amount within the pay by date.. But after that also the put some random charges in my account.. When i spoke to the customer care person explain everything he told not to worry we will reverse the charges and make it to 0 with in 48 hours. Then i didn't received any communication from sc bank after a month i just checked my online it was showing some increased amount... After that i called customer care they told your financial charges not yet reversed.. Will forward your issue to the concerned team and you will get a confirmation msg within 2 days.. But i received some promotional msg only.. But still that amount is not reversed.. Pls take actions on my issue.. Also i have some other bank credit cards i never faced any issues with any other bank cards.. This sc bank only creating new ideas to cheat customers..