Standard Chartered Bank — imps transaction issue

Hi,
My name is akash shrivastava.
Since last few day's i am suffering from an isseu with my last imps transtaction.

Actually i made a traction of rs.5000 in my another dena bank account but till now payee i did't get any transaction.

I've also received mail and message of successful transaction from standard charted bank.
I am also trying to get in touch with helpline number but did't get any responsible answer, and also did't get any answer from customer. [protected]@sc.com.

Can you please help me to find out issue.

I've also raised complaint against this problem and her representative told me to it will take 8 days to resolve this complaint but after 1month i did't get any responsible answer from your bank.

Complaint no : [protected]
Amount : 5000
Currency: inr
Transaction date: 06/11/2017 09:25:34
Transaction type: imps