Standard Chartered Bank — imps transaction of sept 22, 2017-urgent recovery support required

Address:	Bangalore, Karnataka
Website:	Imps transaction

I have done an imps transaction on sept 22 in 2017 for which i got the below message but the beneficiary account did not receive any money.

"your a/c no. Xxxxxxx3583 is debited for inr 5, 000.00 on 22-sep-2017 and a/c xxxxxxxxxx6425 credited (Imps ref no[protected].) - stanchart"

Could someone please immediately traceout why i have a confirmation message if the money was not credited to the bob beneficiary account? This has been raised immediately with the customer care the same day but i did not have any further help on this sadly! I waited for a response with an email but received none. Kindly help me get my money back which was debited lest my trust in this bank be gone! Pfa the email confirmation for a successful credit.

Thanks and regards,
Hepsibha