Standard Chartered Bank — Irresponsible and misguiding behavior from the customer care team

I’ve called the customer service numerous times last week (week during 8th MAy 2022 to 19th May 200) to check why one the transaction (USD 100) is keep getting declined even though the international spending is active on my card. The initial request was made on 08.05.2022 and its been 15 days and there’s not even a single communication from your end.

Last time I called the customer care team was on 19th May to check the status and the lady from your team on the phone confirmed that the international spend is active but still she cannot find any issue. She also said that she’ll arrange a call back from the concerned team with in 24 hours with out fail. It’s been 3 days am waiting for the call back from the team and no one called me yet. Wondering why you're so misguiding the customers. If you cannot fix/resolve an issue, just tell us that you're inefficient and useless.

Is this way you handle the customer complaints?

If you cannot handle/resolve customer queries, then just tell on the customer face itself that you are not capable so that we will close the accounts with you.

It’s so pathetic and utterly disappointed customer service from your end to the least to say.
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Standard Chartered Bank customer support has been notified about the posted complaint.
May 26, 2022
Updated by mahesh babu k
Without adding any comments to the complaint and not keeping the customer informed, this complaint marked as closed ?
Verified Support
May 30, 2022
Standard Chartered Bank Customer Care's response
27 May 2022

Ref: 05/22/083247/SP/LIB

Dear Sir/Madam,

Thank you for writing to us and giving us an opportunity to help you.

We refer to your concerns shared at https://www.consumercomplaints.in on 22/05/2022 and regret any inconvenience that may have been caused to you. At Standard Chartered Bank we constantly endeavour to understand the needs of the client to provide better client experience everytime.

We understand your concern and would like to assist you. However, we are unable to trace your account number with the details available in your email. Therefore, we are unable to assist you regarding your query at present.

We would be able to help if you could confirm your 11 digit account number from your registered email ID to customer.[protected]@sc.com or write to us through your Internet Banking account. We regret the inconvenience caused.

In line with the above, we request you to click on the following link https://bit.ly/2XMJPhr and share the complete concern for us to review and respond conclusively.

We assure you of our best service at all times.

Yours sincerely,

On behalf of Standard Chartered Bank

Beryl Officer - Customer Care
May 31, 2022
Updated by mahesh babu k
When you're not able to find the details, you should ask the customer so that we can provide but you cannot just close the complaint with the same reason.

So this is how you're handling customer complaints?
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