Standard Chartered Bank — kuch bhi on emi - fraud

I have been using kuch bhi on emi for some time since i opted my standard chartered cc. I have couple of transactions that i want to use this option in last month (June) transactions, since they have asked me to wait till 15th of july. But i'm not able to do so when i tried today. I tried calling customer care and getting completely non-sense reply. As per customer care guy: "you have that option in your online account but you don't have that offer" i'm using this option for some time and i plan my transaction that way. Suddenly i'm not able to do so, without any communication??? If this option is not there then i won't do the transactions that needs this option and i'll plan it other way. You can't say that i have this option but i can't use. If this is the case, i would have not gone for this card, as i did some transactions after seeing that i have this option and i am not being communicated that this option is not on my account. Please take some urgent action and give solution to issue.

Sairam - [protected]