Standard Chartered Bank — loan cancelled and no response from agent

Address:

Sompura gate, 562125

I applied for top up loan on my current loan. The update was loan amount will be disbursed on monday and money in account by tue or wed max. Wed gone and i kept calling the loan agent (Usha). No response. Called the loan customer care was kept on hold for 25 mins but still no supervisor available.

There is a problem with ecs for which i have been making payment monthly manually and the problem is still not resolved even though i get a msg every 30th of the month.