[Resolved]  Standard Chartered Bank — Loan document manipulation & misleading customer

Address:

Koramangala, Bangalore

I have taken a personal loan from SCB, while processing the documents/agreements they have written some thing and took my signatures, later they strike off some info and updated as their own without my presences

I was told that I will get a 2% cash back for paying my EMIs of Personal loan from SCB savings account, and the savings account offered will be a zero balance and linked to my PL
after few months they started deducting ~600 + GST by saying not maintaining minimum account balance! when I approach the loan processing team they told it will be returned and she told she need at least a month time after wards there is no response from her, then I started maintaining some balance as possible as I can to escape from auto deductions - how ever over all my tenure, the charges collected was accumulated to 5000 :(

now my PL has come to an end, and when I approach the bank for cash back, now they say there is no cash back on my PL, and asked me to verify documentation - was surprised to see the document was manipulated, it was strike off and updated as 'NA'

I intentionally skip my last EMI, with a view bank team will engage to discuss and close the issues, however its been ~3 months, no resolution and I have to spend so many hours explaining the issue every time a new person on phone banking