Standard Chartered Bank — no response for settlement for credit card from sc - [protected]

Address:

Mumbai City, Maharashtra

Had a credit card with sc & had been using it regularly without any default. Bank wrongly debited insurance amount without my consent. Hear the disagreement started. I refused to pay the insurance amount while payment of other purchases was my responsibility. To my surprise the other purchase payments which i made were adjusted against insurance amount & was told to pay the balance. Which i protested & told them that i am ready to settle the purchases net off insurance amount.

Had a long discussion with recovery officer ms. Rashma who agreed to the mistake & accepted to setoff the amount & settle the balance principle amount & all the financial charges will be waived off. It was agreed with the officer that she will send the final statement post adjustment which i will pay it off the final balance to square off the outstanding completely to settle the account one for all. But she never sent any statement as well as never responded to my mail & calls. Even after follow-up on call centre regularly but no body gave a fruitful reply or directed to concerned person.

Over the years i have been trying to connect to concerned to settle the dispute thru final settlement but futile. Every time they give a different number wherein no body picks the call. This is happing from some time. Not sure to go with recovery agents as i they may be fraud & may not be official agents appointed by sc.

To my surprise the mere rs.30000 principle outstanding is shown as rs.179000/- now with financial charges even though i have been trying to settle it.

I am writing this mail to intervene & let me connect to appropriate person who i can discuss to resolve the issue & do the complete settlement post payment of principle amount.

Also tried to call the nodal officer number who are giving again the call centre number to connect. I am not sure whom to contact for closure of this issue.

Intervention is required to direct to concerned person from sc to settle the dispute by settling the amount & paying the principle amount at my end.

Sandeep