Standard Chartered Bank — non payment of lic as beneficiary bank

Address:

Sonipat, Haryana

I paid my two lic policies premium of total 14023/- on 3rd of september 2018 on lic portal and paid it with the help of bhim app. The amount was transferred to standard chartered (Beneficiary bank) of lic. The amount is deducted but my lic payment is not done till today. Sbi has replied that the amount was transferred from on the same date and time. No refund is done to me by standard chartered bank even after emailing them details.
My bhim transaction i'd is[protected]
Date - 3 sept 2018
Time - 18:12:26