[Resolved] Standard Chartered Bank — Original documents not received after closing the Home Loan

Ashraf003ali

May 18, 2022

Address:

Bangalore

I paid my home loan in full but the original documents have not received yet . In order to collet the documents, I called their phone banking more than 15 times waiting several minutes each time, Phone banking support is not helping as each time they say to call after two days or disconnect the calls . I have sent an email to Customer.[protected]@sc.com but no response after several days of follow up .

Can you please help to resolve the issue .

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Jun 28, 2022

Complaint marked as Resolved

Standard Chartered Bank customer support has been notified about the posted complaint.

Verified Support

May 24, 2022

Standard Chartered Bank Customer Care's response Ref : 05/22/065052/SP/AST

Dear Sir / Madam,

We refer to your concerns shared at https://www.consumercomplaints.in on 19 05 2022 and regret any inconvenience that may have been caused to you. At Standard Chartered Bank we constantly endeavour to understand the needs of the client to provide better client experience everytime.

We understand from your communication that you have placed request Consumer Complaints regarding for Document release.

We would be able to help if you could confirm your 8-digit account number from your registered email ID to customer.[protected]@sc.com or write to us through your Internet Banking account for us to assist on the same.

Please feel free to write back to us for any further support. We will be happy to assist you.

We assure you of our best service at all times.

Yours sincerely,

On behalf of Standard Chartered Bank

Vimal Cornalius
Officer - Customer Care