Standard Chartered Bank — Personal Loan Closed on 01 JUN-2022 EMI taken 01 JULY 2022

I have personal loan ac no : 51980495 on your bank it was closed on 1st jun-2022 and EMI amount in the closed load . i have made a call to bank today after see the MY statement. more than 4 calles at last, they gave a information and confirm, we will raise the complained and give the amount back as soon as
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Your Service Request Reference Number[protected] dated 04-Jul-2022 09:55 AM
Service Request Name: Statement Request.
I have visited today SCB bank and requested the Service Request Reference Number[protected]
Brach informed moratorium applied loan team
here by i confirm that we are not taken moratorium
please note that : moratorium period for the month of 2nd APRIL-2020 & 2nd MAY 2020 Emi amount paid on thru Bank branch STANDARD CHARTERED BANK Address: SAGAS AMAR COURT, 59, G.N. CHETTY ROAD, T.NAGAR, CHENNAI - 600 017. and we have inform on the same month not required moratorium,
I have received the statement but when i was avail the loan, i have ban issued statement and as per new statement there is conflict i will scan and send the both document, i feel bank added hidden cost i need a clear explanation please reply by mail.
Please ref the detail in the attached image

dear SCB please reply for mail

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