Standard Chartered Bank — Re:credit card [protected] betrayal by standard chartered bank

Address:Chennai, Tamil Nadu, 600063
Website:www.sc.com/in/help-centre/complaints.html

Hi,

I am drafting this email on behalf of my father for this issue since he is unaware of the technologies.

Please be informed that my father was using a standard chartered credit card and the number reads as [protected]. At one point of time he was unable to pay the outstanding dues on time since he was not feeling well and the rate of interest on the bill hiked all of the sudden and he started receiving calls from the customer care executives often. Hence he decided to close the card and the customer care executives informed my father to pay around 4000 rupees for the full and final settlement and they also informed that once he pays the money they will provide the noc copy for the full and final settlement, so he paid 4000 rupees on 15-september-2015 at the standard chartered chennai beach branch. The branch officials also confirmed that the account is closed and they will send a noc for full and final settlement made. The noc was not sent and the account was not closed for the same we contacted the branch several times and there was no proper response from the bank and all the informed is that the bank will call him.

Now when my father applied for a loan he found himself as a defaulter in the cibil and we were shocked to see that the over due amount in the card is 7762 rupees till date. Attached is the statement generated in the month of sep 2015 and cibil report. This is really frustrating that the customer care executives and the bank is betraying to get money from the people.

When i contacted the customer care executives now they are asking him to pay 6000 again for the full and final settlement and only after paying the above said money they will provide the noc. I would request you to provide the noc and clear the cibil over dues immediately.

You can contact me on the below mentioned number if you have any more queries at any time.

Thanks,
Karthikeyan a
[protected] / +91- [protected]
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