[Resolved] Standard Chartered Bank — Service request delay

Siddesh Marula

Address:

Bangalore

Home loan/bangalore/india
Name: marulasiddeshwara

I have requested a actual principal/interest certificate for last year for filing my taxes and the bank is taking more than 3 days

When i call back the customer service rep is suggesting that due to moratorium they failed to provide the same. When i further enquired and he agreed that is not the reason and will look into it

Also, for change of phone no, the team is asking me to visit the branch personally.. This is completely ridiculous, why can't this be enabled online banking/phone baking with proper verifications? All other banks does it

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Aug 7, 2021

Complaint marked as Resolved

Standard Chartered Bank customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2020

Standard Chartered Bank Customer Care's response Ref : 09/20/045963/SP/AST

Dear Sir / Madam,

Thank you for writing to us and giving us an opportunity to help you.

This is with reference to your e-mail dated 14 September 2020 addressed to Consumer Complaints.

At the outset, we regret the delay in our response. We thank you for the cooperation and patience extended in the interim.

We note that you have not mentioned your card account number. We regret to inform you that in absence of your account number we are unable to verify your account to enable us to resolve your concerns.

We request you to us at head.[protected]@sc.com with your complete account number along with your query from registered mail id to enable us resolve your concerns.

You can also manage your account easily wherever you are. Request for cheque book, change PIN, block and replace card and do much more, all within minutes using our self-help option by clicking the link
https://www.sc.com/in/bank-with-us/online-banking/help-and-services/

Please feel free to write to us at head.[protected]@sc.com and we shall be pleased to assist you.

Thank you for Banking with us and assuring you of our best services always.

Yours sincerely,

On behalf of Standard Chartered Bank

Lalitha
From the Office of Head Customer Service