[Resolved]  Standard Chartered Bank — Unnecessary interest

Address:Delhi

I have been using standard chartered credit card from almost 6 years. I have always paid all the dues well on time.

Recently, i checked my cc statement and found out that the bank has imposed 767.08 inr as a4interest on 25th may 2020.

Also, there is amount of 138.07 inr charged as [protected]@18.00%.

I had already paid the minimum amount due mentioned on the statement. I believe if the customer is always paying all the dues on time and never had a history of non-payment then the bank should consider those facts. For any reason if the full payment is not made then the bank should talk to the customer and inform them before imposing any interest or penalty. I believe we maintain bank accounts with such banks keeping in mind that we will be given every priviledge and facility. If the bank can't even call once and inform the customers about something important then there is no point maintaining bank account with these private banks.
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Aug 7, 2021
Complaint marked as Resolved 
Standard Chartered Bank customer support has been notified about the posted complaint.
Verified Support
Jun 05, 2020
Standard Chartered Bank Customer Care's response
Ref : 05/20/077773/SP/CRD

Dear Customer,

Thank you for writing to us and giving us an opportunity to help you.

This is with reference to your e-mail dated 30 May 2020 addressed to Consumer Complaint with regard to your card account.

We note that you have not mentioned your card account number in your query. We regret to inform you that in absence of your credit card number we are unable to verify your account to enable us to resolve your concerns.

We request you to write to us @ head.[protected]@sc.com with your complete card number along with your query from registered mail id to enable us resolve your concerns.

We assure you of our best service at all times.

Please feel free to write back to us for any further support. We will be happy to assist you.

We assure you of our best service at all times.

Yours sincerely,

On behalf of Standard Chartered Bank

Hariharan
Officer - Customer Care
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