StashFin.com — loan

Address:	New Delhi, Delhi
Website:	Stashfin.com

Team

I have a stashfin card where in i never applied for a loan from it still 2 lakh and 2 thousand rupees got disbursed in my salary account which i have already returned on the same day. Now i have mail where in i am suppose to pay an emi of more than 10, 000 every month for 24 months starting february.

I spoke to ruth in stashfin on monday 24th dec 2018 and she advised that this will be rectified by wednesday 26th dec 2018 and i will get a call on this.

I have not received any call after this conversation on monday, not getting any response from your chat team, ivr does not have a option to speak to anyone.

I don't understand is there anything you have for a customer where in he can reach you for help or for a complaint.

Let me tell you i have tried reaching your chat team more 15 minutes since wednesday 26th dec 2018 i have not got a single response as of now.

Finally i spoke to sanya in yout chat team and she this will be rectified in 2 days.

One thing is common i have spoken to three different people in stashfin everyone is saying it will be rectified in 2 days and nobody could resolved it.

Stashfin worked at a good speed to get this card approved and they delivered it in a day. But when it comes to customer service stashfin is the pathetic company i have ever seen.

Ivr does not have a option to speak to an agent.

Chat team does not respond and after sometime your is automatically closed and then you need to start again from the beginning, they believe that their every customer is free for whole day for whole life and stashfin will respond if they would like you.

They do not listen at all and will make false promises like they will resolve it in 2 days, they will call, these are all falsw commitments.

God bless their new customers because old are already aware of their pathetic service.

Assume a financial company without a call centre just the chat service that to useless.
Looking forward to receive a response from on this issue.

Regards,
Mandeep