State Bank Of Hyderabad — no resolution to the escalation - with reference to loan ac no. [protected] (car loan)

Address:

Hyderabad, Andhra Pradesh, 500060

I am not able to pay the EMI online as the IFSC code of your bank seems to have changed/removed by RBI. The error message i received is "This transaction cannot be completed as the payee bank IFSC code has been changed/removed by RBI. Please delete the payee and re-register with correct IFSC code.” My repeated attempts to pay the amount online have gone in vain.
I have not received minimum communication from the bank to align the payment on alternative modes. I have been representing the same with the Nodal officer and other officials in the escalation matrix, but not body seems to be concerned nor even looking at the mail escalations.
I have mailed to '[protected]@sbhyd.co.in'; '[protected]@sbhyd.co.in'; '[protected]@sbhyd.co.in', but no body responded till date.
I stay out of Hyderabad and it is not parctically possible for me to travel to Hyderabad only for this purpose. My umpteen representations and esclalations online have not been heard.
Meanwhile we have received a call from one representative who claimed that he is from SBH collections and spoke very rudely. He did not even give time to narrate the problem.
This is very callous of the bank and its officials and regular payers like us cannot be penalized due to their laziness.
I am very concerned about my CIBIL score because of this default in payment since 3 months. I need immediate resolution from SBH and correction at CIBIL's end.

Connect with me @ [protected]
Satya Suresh