State Bank Of Hyderabad — tds deducted is not traceable at bank and in it form 26as

Address:

Guntur, Andhra Pradesh, 522124

ISSUE OBSERVED WITH State Bank Of Hyderabad - Ponnur Branch(20792)
A/C Holder: SPOORTI BOYAPATI- A/C No:[protected] (Cont.:[protected])
1. FORM 15G submitted at bank and confirmation received on Mobile stating "Your Form 15G for PAN XXXXX8018L is received on 05/05/17 at PONNUR with code no. 20792".
2. TDS made @20% on the FD's which is not permissible if 15G submitted.
3. Written Complaint raised at Branch on 24.04.2018 regarding Faulty TDS made - replied that the System not accepting 15G.
4. The TDS made is not traceable in bank records and as well not updated in income tax records of Form 26AS
5. Written Complaint made regarding non traceable amount on 30-JUN-2018 but no resolution as the written complaint is misplaced by bank authorities asking for online complaint.
6. There after for every complaint online with the attached documents of 15G received confirmation messages, 15G submitted docs and the response is "15G not received at branch" but the same bank confirmed on 05May2017 that they received 15G.
7. The issue has been escalated from Bank manager to the AGM & GM level and they still keep the issue pending with no resolution.

Please take necessary action to resolve the issue in finding the non-traceable amounts.