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State Bank Of India [SBI] — 20, 000 got debited but not credited to receiver's account

I have sent money to my friend using PhonePe UPI RS 20, 000 INR on 22 Jan 2019 at 03:02 PM after that, the money was credited to receivers account but then immediately it’s debit back from receivers account as a reversed transaction.

But the amount is not yet credited back to my account, I had raised one incident regarding this issue but the yes banks say we have credited the amount successfully and SBI says they have reversed the transaction means they have sent the money back but still I haven't got my money. Please Help

Sender Name: Anurag Arwalkar
Bank Name: Yes Bank
My Account Number: [protected]
Transaction ID: UPI/[protected]/From:[protected]@ybl/To:[protected]@ybl/Payment from PhonePe
Transaction Amount: 20, 000 INR

Receivers Name: Pradnya Koltharkar
Receivers Bank Name: SBI
Receivers Bank Account Number:[protected]
20, 000 got debited but not credited to receiver
20, 000 got debited but not credited to receiver
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Complaint Status


[Jan 30, 2019] State Bank of India [SBI] customer support has been notified about the posted complaint.
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    State Bank of India [SBI]
    Customer Care Service
    Customer satisfaction rating
    30%
    Complaints
    23274
    Pending
    0
    Resolved
    6836
    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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