State Bank Of India [SBI] — 5000 rs amount debited from account, branch not helping on this

Address:

Howrah, West Bengal, 711102

Hello Team,

My mom and me having joint account in SBI, account number : [protected] (IFSC: SBIN0002124), suddenly on 18th December my mom informed me that 5000 Rs has been debited and that is not done by any one o[censored]s.

I further checked statement and found that in narration nothing is mentioned other than Debit.

My mother went to the branch but they are saying they don't have any information regarding this. They don't know how amount got deducted.

Could you please look into it ASAP.

Regards,
Soumik Sarkar
+91-[protected]