State Bank Of India [SBI] — about not returning

Dear sir

A refund of 569 and 399 rupees was successfully processed on february 2019 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service. But nothing happens.

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.