State Bank Of India [SBI] — amount debited from account but cash didn't get dispensed from atm

Address:Mico Layout, BTM, Bangalore, Karnataka, 560078

Tried to withdraw an amount of Rs. 20, 000 on 30th Jan 2019. Amount got debited from my account but cash didn't get dispensed from ATM. Raised a complaint on the same day and visited the home branch every alternate day and also asked for CCTV footages which they didn't provide. But complaint has been rejected/closed stating that the transaction was successful. But the amount didn't get dispensed from ATM. I kindly request to do the needful as it is for medical expenses.

Date of Incident: 30th Jan 2019
Bank: State Bank of India (Home Branch: Mico Layout)
ATM: Thyagarajanagar (ATM ID: S1BJ[protected]
Ticket No. (Complaint): [protected]

I request for a refund of Rs. 20, 000.
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