State Bank Of India [SBI] — Amount deducted from account but payment status failed

Address:711102

Sir, i have done my passport payment application on 1st march, 2017 two times but both the time amount has been deducted from my account and the payment status is still "failed" .It had been 10 day i haven't got my money back. They have deducted 1512+1512 two time and the customer service is not responding to call and mail i have send they .Please help
Thank you

Application number -17-[protected]
Name- Baishali Kumari Jaiswal
Date-1/03/17
Payment status -failed
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Always it is better to generate a challan & pay the cash at sbi cash counter & amount will be credited within 1 day so that you can opt for appointment this is my experience had while applying for pp instead of on line payment some times system may be failed, it may take some time to get corrected & you should not have made 2nd payment.

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