State Bank Of India [SBI] — Amount deducted towards passport but not reflecting in system not returned.

Address:Chandigarh, Chandigarh, 160022
Website:passportindia.gov.in

I had applied for the renewal of the passport and made the online payment for the same. The amount was deducted from the account but did not reflect in the passport website.
As advised on the website, i waited for 7 days checked that the amount was not reflecting against the application nor was it returned to my account & then send a mail to customercare.[protected]@sbi.co.in. All i got was an auto reply with the same details on the webpage. The number provided does not work. Below are the details of the transaction.

Application reference no : 17-[protected]
Transaction id :[protected]
Payment amount : rs 1512.75
Payment date : 31 march 2017
Hdfc bank
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State Bank of India [SBI] customer support has been notified about the posted complaint.
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Dear Customer,

I request you to share your complete issue, along with your transaction details, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance
I still don't have a response from SBI!!!

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