[Resolved]  State Bank Of India [SBI] — Annual Fee Reversal

When i contacted SBI Customer Care to Close my Credit Card Account because of the reason that they were charging Annual Fee of Rs.2999, they assured me that they will submit a request to make my SBI Prime Card life time free and gave me a reference number i.e.[protected] on 3 Jan 2022 and told me to wait till 11 Jan 2022, when i got no response to the request, i again call SBI Customer Care and they again gave me reference number which is[protected] and told me to wait till 15 jan 2022. After this i again got no response and then again call SBI Customer care they told me that will again take the reversal request for Annual Fee which is[protected], after some days i got a message that my request was declined due to internal policy. They cheated and lied to me that Annual fee will be reversed in my SBI Credit card account and i don't need to close my account.